Service Catalog
Information Technology | Faculty and Staff
The purpose of the HHS IT Self Service Catalog is to provide a detailed explanation of the IT services and resources offered by the HHS IT Service Desk and ITaP. Each service has a description, who can use the service, and an online request form or whom to contact for help with that particular service.
Catalog Index
- Account Creation
- Active Directory Provision
- Adobe Dashboard Request
- Administration Form
- Anti-virus Software
- Asset Management
- Authorization, Authentication
- Casper Management Software
- Computer Hardware Troubleshooting and Repair
- Computer Software Troubleshooting
- Digital Signage
- Email: Outlook 365 Email/Calendaring Setup
- Firewall Provisioning
- Footprints Service Desk Ticketing System
- Group Policy Management
- Hardware Purchasing
- Mobile Device Support
- Multi-Factor Authentication
- Network File Storage
- Printing Services
- REED Folder
- SCCM Computer Configuration
- Server Administration
- Sharepoint Setup
- Software Purchasing
- Teams
- Telephone Service
- Video Conferencing Services
- Web Site Hosting
- Wired Networking
- Wireless Network Configuration
- Virtual Private Network
Account Creation
Description: All users at Purdue University must have a Career account to log into our network computers and use university resources.
To Request Service or Report Problems:
- We can consult with hiring supervisors to create accounts
- Provide account troubleshooting
- Account unlocking
- Password resets
To request IT services for new users please use the following form:
Active Directory Provision
Description: This is Microsoft’s directory service that offers a centralized, standardized system that automates network management of user data, security and distributed resources. It is hosted by ITaP but HHS IT uses it to add computers to the BoilerAD domain, create permissions, organize computers and users, and manage group policy.
Eligibility: This is for HHS IT only.
Anti-virus Software
Description: HHS IT installs Cisco AMP anti-virus software on all computers in the College of HHS. These installations are managed by HHS IT and reporting service for AMP products and installations. The anti-virus software has a policy that scans your entire computer on a regular basis to remove malicious programs and threats.
Eligibility: All Purdue University-owned equipment should have Cisco AMP anti-virus software installed on it. Only HHS IT and ITaP can manage the configuration of the software.
To Request Service or Report Problems: Email hhshelp@purdue.edu
- We can install the anti-virus software on your machine
- We can troubleshoot issues that the anti-virus is causing
To install on CISCO AMP on a home machine please visit: https://communityhub.purdue.edu/storefront/overview
Asset Management
Description: HHS IT manages the College of HHS computing assets (desktops and laptops).
Eligibility: This is only available to HHS IT staff. However, we can develop hardware and software inventory reports for individuals and departments within the College of HHS.
To Request Service: Email hhshelp@purdue.edu
Authorization, Authentication
Description: We interface with ITaP’s Identity and Access Management Office (IAMO) who provide authentication and authorization services via the Purdue Career account for Purdue students, faculty, staff and other Purdue affiliates. This service allows us to give users specific permissions and security for resources such as data storage, web sites, Sharepoint, and other services.
Eligibility: This system is used only by HHS IT for security and access management.
To Request Service or Report Problems: Email hhshelp@purdue.edu
- We can create, edit, and modify permission on storage folders
- Give access to shares services like Sharepoint and web sites
Multi-Factor Authentication
Description: The Purdue BoilerKey is a form of two-factor authentication, a system that requires two forms of verification of identity before a person can access protected computer resources.
At Purdue, these two forms of verification are something you know (career account username and either a password or PIN) and something you have (a physical token or the Duo Mobile application on your smartphone). These two items are used in place of your password alone to gain access to computer applications and systems.
The BoilerKey comes in two forms. One is the Duo Mobile application for your smartphone that either displays a push notification used when you enter your PIN or a randomized six-digit code. The other is a small electronic device, known as a hard token, which displays a series of six digits when activated.
Eligibility: All HHS faculty and staff.
To Request Service or Report Problems: Email hhshelp@purdue.edu
- Set up a new BoilerKey
- BoilerKey Troubleshooting
Casper Management Software
Description: The Casper Suite, developed by JAMF Software, is a comprehensive management system for Apple OS X computers and iOS devices. With the Casper Suite, IT Technicians proactively manage the entire lifecycle of all Apple devices.
Eligibility: All Purdue University-owned Apple Macintosh Computers and Apple iOS devices within the College of HHS can connect to the Casper Management Software system.
To Request Service or Report Problems: Email hhshelp@purdue.edu
Computer Hardware Troubleshooting and Repair
Description: HHS IT is highly trained at diagnosing computer hardware-related problems (laptops, desktops). We support Purdue University-owned machines purchased through the strategic source model and under warranty by the manufacturer. In the event that a piece of hardware is out of warranty a “best effort” attempt will be made to remedy the problem.
Eligibility: Any IT equipment purchased via the strategic sourcing agreement Purdue University has with its preferred vendors.
To Request Service or Report Problems: Email hhshelp@purdue.edu
- We can replace broken computer components such as RAM, processors, hard drives, power supplies, etc.
- We will work with vendor support to troubleshoot unresolved issues
- Next day Dell On-Site Service available.
Computer Software Troubleshooting
Description: HHS IT supports the installation and operational functionality of most software.
Software that have site licenses and or agreement with Purdue University can be found at the Community Hub located at: https://communityhub.purdue.edu HHS IT does not provide training. For training, you can contact ITaP’s training information here: Home | Purdue University Innovative Learning or with the new LinkedIn Learning found here: https://www.linkedin.com/learning.
Eligibility: All HHS faculty and staff using Purdue-owned equipment.
To Request Service or Report Problems: Email hhshelp@purdue.edu
- Software installation
- Software operational troubleshooting (not training-type support)
Digital Signage
Description: HHS IT can provide Digital Signage solution. The system is built on using a Raspberry Pi and the Rise Vision Chrome App.
Eligibility: All HHS Departments
To Request Service or Report Problems: Email hhshelp@purdue.edu
- Digital Signage Consultation, setup, and installation
- Troubleshoot Digital Signage
Outlook 365 Email/Calendaring Setup
Description: Purdue University Uses Microsoft Office 365. HHS IT supports the creation of Outlook 365 accounts, Outlook software installation and setup, calendar creation, group email accounts, email troubleshooting and mobile email support.
Eligibility: Anyone that is an employee of Purdue University can request an Outlook 365 account.
To Request Service or Report Problems: Email hhshelp@purdue.edu
- Outlook 365 account creation
- Outlook software setup
- Email account troubleshooting
- Group Email accounts
- Calendars
Firewall Provisioning
Description: HHS IT maintains a perimeter firewall infrastructure at the border of all of our wired networked subnets. The firewalls block traffic from outside of our network and allow network traffic from the inside to flow freely. Rules are put in place to manage exceptions needed to talk between our subnets and outside services or user connections. We only allow customer connections into our network from the outside (eg home office, wifi café) if users are connected to the Purdue VPN service: “https://webvpn.purdue.edu/”. This is an encrypted traffic service that is authenticated with your Purdue Career account.
Eligibility: All Purdue University owned desktops and laptops connected to the wired network in HHS buildings are protected behind these firewalls.
To Request Service or Report Problems: Email hhshelp@purdue.edu
- Set up remote access to your desktop
- Add exception to firewall rules for specific application or communication with outside networks
Footprints Service Desk Ticketing System
Description: Footprints is the main incident and request logging service that is used by several departments across the West Lafayette campus. The Footprints system is where all issues and requests sent to hhshelp@purdue.edu are managed. This system allows us to document, prioritize, and communicate with users about issues and requests.
Eligibility: All HHS users are required to email hhshelp@purdue.edu to request service or report issues.
To Request Service or Report Problems: Email hhshelp@purdue.edu
- Hardware troubleshooting
- Software troubleshooting
- Storage requests (permissions, folder creation)
- Purchasing requests
Group Policy Management
Description: Group Policy in part controls what users can and cannot do on a computer system. HHS IT uses Group Policy to set up uniform security policies, map network drives, and other various computer and user configuration settings.
Eligibility: All HHS Purdue University owned equipment is managed by the ITaP Group Policy management system with HHS specific policies applied.
To Request Service or Report Problems: Email hhshelp@purdue.edu
- Provide default Printers
- Provide network drives
- Provide uniformed desktop
Hardware Purchasing
Description: All IT related purchases must be approved by HHS IT. Computer hardware purchasing requests (desktops, laptops, projectors, printers etc) are to be quoted first. HHS IT uses strategic sourcing and preferred vendors to meet your IT needs and find the best available price available.
Eligibility: All Purdue University owned computing hardware purchases are to be consulted with HHS IT.
To Request Service or Report Problems: Fill out this online request form.
- New desktop computer purchase
- New laptop purchase
- New tablet purchase
To Request additional IT equipment: Email hhshelp@purdue.edu
Mobile Device Support
Description: HHS IT provides support for Purdue Services on personal mobile devices including tablets and smart phones. We only provide support for connection to wireless networking, Purdue University email account configuration, and Career account lock out troubleshooting. We do NOT support the hardware or non-Purdue software on the phone.
Eligibility: All HHS faculty, staff, and graduate staff with mobile device.
To Request Service or Report Problems: Email hhshelp@purdue.edu
- Set up Wi-Fi connection
- Configure Purdue University Exchange email
- Troubleshoot account lockout problems
Multi-Factor Authentication
Description: The Purdue BoilerKey is a form of two-factor authentication, a system that requires two forms of verification of identity before a person can access protected computer resources.
At Purdue, these two forms of verification are something you know (career account username and either a password or PIN) and something you have (a physical token or the Duo Mobile application on your smartphone). These two items are used in place of your password alone to gain access to computer applications and systems. The BoilerKey comes in two forms. One is the Duo Mobile application for your smartphone that either displays a push notification used when you enter your PIN or a randomized six-digit code. The other is a small electronic device, known as a hard token, which displays a series of six digits when activated.
Microsoft Multi-Factor Authentication (MFA) for faculty, staff, and students on the West Lafayette campus helps protect users’ personal information. Microsoft MFA protects users by requiring a second form of authentication, in addition to a password, when signing into Office 365 applications (including Outlook email). Options include using text messages, an audio phone call, or the Microsoft Authenticator App to authenticate.
Eligibility: All HHS faculty and staff.
To Request Service or Report Problems: Email hhshelp@purdue.edu
- Set up a new Boilerkey
- Boilerkey Troubleshooting
- Set up Microsoft Authenticator App/Service
Network File Storage
Description: HHS IT manages several networked file storage servers. All users receive their own private U: drive space that they can only see. Many research groups and collaborative data is stored on the S: and T: drives that are secured with permissions created through Active Directory. The standard drive mappings each person should see is:
- S: = HHS Collaborative Share
- T: = Departmental Share
- Microsoft One Drive
- W: = Career Space Storage
Eligibility: All HHS faculty, staff, and graduate staff have view access of the various network file storage shares but need specific privileges on folders to view, read, create, and modify files within the folder structure.
To Request Service or Report Problems: Fill out this online request form.
- Request folder creation
- Modify folder permissions
- Request deleted file retrieval
Printing Services
Description: HHS IT maintains the networked printing management for Purdue University owned printers and copiers within HHS. This includes shared print queue creation and management.
Eligibility: All HHS faculty, staff, and graduate staff have the ability to print to printers and copiers within their departmental area via the wired network. Some large copiers have printing codes for specific users that must be configured.
To Request Service or Report Problems: Email hhshelp@purdue.edu
- Add shared printer
- Clear out bad print job
- Configure new shared printer
- Report problem printing
REED Folder
Description: REED folder is a managed storage solution built on top of Box.com cloud platform, for research projects requiring compliance with regulations or heightened security including HIPAA data.
Eligibility: All HHS faculty
To Request Service or Report Problems: Email rcac-help@purdue.edu
SCCM Computer Configuration
Description: SMARTcomputing SCCM, built on Microsoft System Center Configuration Manager software promotes an enterprise solution for computer configuration management, patch management and software distribution. HHS IT uses SCCM to remotely install software, initially configure new desktops, automatically update software versions, install Windows updates and perform remote troubleshooting through screen sharing.
Eligibility: All Purdue University owned desktops within the College of HHS are connected to the SCCM system.
Server Administration
Description: HHS IT manages the core server infrastructure used by the College of HHS. These numerous servers support the College’s strategic goals through research data storage, application hosting, and computing infrastructure support. Our servers are virtualized and run on the VMware platform hosted computer cluster.
Eligibility: Faculty and staff within the College of HHS have the ability to use our servers for applications and data storage purposes that align with the strategic goals of the College of HHS.
To Request Service or Report Problems: Email hhshelp@purdue.edu
- Request for server application installed
- Request for new server service
- Problem with server application software
Sharepoint Setup
Description: SharePoint is a web-based collaboration platform for Purdue faculty and staff incorporating document management and sharing, wiki and blog functions, universal or authenticated content access and more.
Eligibility: All HHS faculty, staff, and graduate staff can access Sharepoint but permission must be granted with HHS IT consultation.
To Request Service or Report Problems: Email hhshelp@purdue.edu
- New Sharepoint area for your group
- Access to main HHS Sharepoint area
- Troubleshooting Sharepoint connectivity
- Update or Modify Sharepoint group persmissions
Software Purchasing
Description: HHS IT can assist with all aspects of software purchasing for desktop, laptops, and tablets. We can provide help with vendor research, software availability, software licensing, software ordering information, and coordinated purchases with other users or groups. We will work with Purdue University preferred vendors as often as possible and outside partners if necessary.
Eligibility: All HHS faculty, staff, and graduate staff requesting software to progress the strategic goals of HHS.
To Request Service or Report Problems: Email hhshelp@purdue.edu
- Request purchase of specific software
- Request help with researching software with specific requirements
- Check on licensing information
- Look for possible collaboration on purchases with other colleges or departments
Teams
Description: Microsoft Teams is a unified communication and collaboration platform that combines chat, video conferencing, file storage, and application integration similar to Slack.
Eligibility: HHS faculty and staff can request a Teams be constructed with a unique name. An owner will need to be designated to manage the Team. HHS IT will not manage Microsoft Teams.
To Request Service or Report Problems: Email hhshelp@purdue.edu
Telephone Service
Description: ITaP maintains VOIP telephone related services in HHS. This includes VIOP telephone line setup, phone purchases, audio conferences, voice mail, long distance calling, Purdue owned cell phones, and more.
Eligibility: All HHS faculty and staff can configure their phone services through ITaP.
To Request Service or Report Problems: Email ITaP@purdue.edu
Web Conferencing Services
Web conferencing allows users to meet with groups around campus and abroad without traveling through the use of linked cameras, screens, and audio. The web conferencing service can be set up to act as a one to one communication between two devices or many to many with the use of Cisco’s WebEx. Zoom is a supported Web Conferencing platform and can be purchases at a discounted price. For more information visit: Zoom: Video Conferencing | Purdue University
Eligibility: All HHS faculty, staff, and graduate staff are able to use the web conferencing tools and is compatible with Windows, Macintosh and mobile devices.
To Request Service or Report Problems: Email hhshelp@purdue.edu
- Troubleshoot video conferencing software or hardware issues
- Set up an appointment for web conferencing
- Install web conferencing software
- Coordinate Cisco WebEx session
Web Site Hosting
The HHS website is a vital information tool for the college. The HHS web designer (Amanda Wright Swanger) maintains college website. Faculty have the ability to have lab and center websites hosted within the new HHS WordPress environment. More information about this service is provided here. Faculty have the ability to have class pages for teaching and research purposes. These pages for faculty are not supported directly by the HHS web designer and is up to the department to find a suitable web developer.
Purdue offers two content management solutions for building and maintaining non-database driven websites outside of the HHS web designer’s scope.
Eligibility: All HHS faculty, staff, and graduate staff requesting web resources to progress the strategic goals of HHS.
To Request Service or Report Problems: Email Amanda Wright Swanger – wrightak@purdue.edu
- New site creation
- Web site update
- Web development
Wired Networking
Description: The wired networking infrastructure is the means by which all data communication traverses between our servers, computers, and printers. The wired networking within the College of HHS is centrally maintained by ITaP but HHS IT manages the connections and troubleshooting of the network.
Eligibility: All Purdue University owned computers connected to the wired network inside College of HHS departmental buildings.
To Request Service or Report Problems: Email hhshelp@purdue.edu
- Turn on network port in a room
- Turn off network port in a room
- Troubleshoot network connectivity problems
Wireless Network Configuration
Description: The ITaP wireless network is connectible throughout all Purdue University campus buildings via the PAL 3.0 network. It provides connection to the Internet and other campus IT resources. HHS IT can configure or troubleshoot connectivity to the wireless network on your device.
Eligibility: Anyone with a Purdue University Career account or guest account and compatible device.
To Request Service or Report Problems: Email hhshelp@purdue.edu
- Set up wireless connection
- Troubleshoot wireless problems
- Request guest account for visitor
Virtual Private Network (VPN)
Description: ITaP manages a Virtual Private Network which allows users who are off campus to connect to Purdue resources as if they were on campus. The client install can be found here: https://webvpn.purdue.edu
Eligibility: All HHS faculty and staff.
To Request Service or Report Problems: Email hhshelp@purdue.edu
- Configure for personal devices
- Configure for Purdue own devices
- Troubleshoot VPN issues